Refund & cancellation
Rules that apply to Cloud Solutions Hub professional engagements — assessments, attribution reviews, benchmark sessions, and advisory retainers.
Eligibility
Refunds apply only to fees paid directly to Cloud Solutions Hub under a signed statement of work. Informational website content does not create a purchase.
Timeframe to request
Submit refund or cancellation requests in writing to info@cloudsolutionshub.digital within fourteen days of the event giving rise to the request, or sooner if your statement of work sets a stricter notice period.
Full or partial refunds
- Before kickoff: If you cancel more than five business days before the agreed start date and no discovery work has begun, prepaid fees are refundable minus any non-recoverable scheduling costs disclosed in writing.
- After kickoff: Fees for completed stages (for example discovery completed, collection started) are non-refundable. Unused later stages may be refunded on a pro-rata basis at our discretion when cancellation is mutual.
- Benchmark sessions: Cancellations with at least three business days’ notice may be rescheduled once at no charge or refunded in full if no prep work was performed.
Non-refundable items
Deposits marked non-refundable in the statement of work, travel booked at your request for on-site sessions after approval, and fees for work already delivered (draft findings, final reports, completed workshops) are not refundable.
Deposits
Assessments often require a deposit to reserve the analysis window. The statement of work states whether the deposit is credited toward the final invoice and under which conditions it is forfeited.
Rescheduling & no-shows
Client no-shows for scheduled walkthroughs or benchmark sessions without twenty-four hours’ notice may be charged the session fee. Rescheduling requests should be sent as early as possible; repeated shifts may incur a rebooking fee stated in the agreement.
Work already started
Once billing exports have been analysed or interviews conducted, that portion of the fee remains due even if you pause the engagement.
Advisory retainers
Monthly advisory fees are billed in advance. Cancel with at least fifteen days’ notice before the next billing period. The initial three-month commitment, where applicable, is billed as agreed; unused months after the commitment may be cancelled prospectively but not refunded retroactively.
Refund process & timing
Approved refunds are returned via the original payment method within fourteen business days of approval. Bank processing times may add delay beyond our transfer date.
How to contact us
Email info@cloudsolutionshub.digital or call +8288171721 with your organisation name, invoice reference, and reason for the request.